Having a Positive Customer Experience

I miss the general, high level of customer service from my time in the United States of America. In this episode I will talk about the development of customer service to an experience, and how we could be approached by customer experience ambassadors in the future. I start out with sharing experiences from an after work gathering with a couple of friends. As you know, gather(ing) is one my three words for 2019.


As a new media advisor I want to give potential clients the idea that you start out with content as the king, and then move on with the context as the queen (of the chess game / your social media activities). I am for a constitutional republic, so I had to add a president to the mix. The president of the organization, should have a two-way communication plan in place. He or she should be present 24/7 through representatives of the brand / company / organization.

  • Content - King

  • Context - Queen

  • Communication - President

Show notes:

Episode 61 (12 minutes) was recorded on January 4, 2019 (American time! ;) ), by podcaster, Martin Lindeskog, with Backpack Studio app, IK Multimedia iRig Mic Cast podcasting microphone, PreSonus HD7 professional monitoring headphones, and SnapRecorder portable recording booth. Post-production through the podcast maker, Alitu. Notes written in Ulysses app. Bumper and jingle by Jim Jonsson, JTunes Productions.

Amplifying Good Stories on the Internet

Yesterday I watched the documentary, Bombshell: The Hedy Lamarr Story. It was a fascinating story about an actress who was an inventor. If you are using a Wi-Fi network in order to listen to this episode on your mobile, or reading the show notes, you should send a mental thank-you note through the airways to Hedwig Eva Maria Kiesler. After watching the documentary, I wondered how the U.S. Navy could miss the opportunity to use her invention of a secure radio guidance system.

I then got thinking about the dangerous situation regarding the freedom of speech on the net, and how forces are trying to control, regulate and even doing a shutdown of the whole system.

As a food for thought, I want to end with Rand Fishkin’s post, The Tyranny of Optimizing for Amplification.


Show notes:


Episode 60 (8 minutes) was recorded on January 3, 2019, by podcaster, Martin Lindeskog, with Backpack Studio app, IK Multimedia iRig Mic Cast podcasting microphone, PreSonus HD7 professional monitoring headphones, and SnapRecorder portable recording booth. Post-production through the podcast maker, Alitu. Notes written in Ulysses app. Bumper and jingle by Jim Jonsson, JTunes Productions.