Having a Positive Customer Experience

I miss the general, high level of customer service from my time in the United States of America. In this episode I will talk about the development of customer service to an experience, and how we could be approached by customer experience ambassadors in the future. I start out with sharing experiences from an after work gathering with a couple of friends. As you know, gather(ing) is one my three words for 2019.


As a new media advisor I want to give potential clients the idea that you start out with content as the king, and then move on with the context as the queen (of the chess game / your social media activities). I am for a constitutional republic, so I had to add a president to the mix. The president of the organization, should have a two-way communication plan in place. He or she should be present 24/7 through representatives of the brand / company / organization.

  • Content - King

  • Context - Queen

  • Communication - President

Show notes:

Episode 61 (12 minutes) was recorded on January 4, 2019 (American time! ;) ), by podcaster, Martin Lindeskog, with Backpack Studio app, IK Multimedia iRig Mic Cast podcasting microphone, PreSonus HD7 professional monitoring headphones, and SnapRecorder portable recording booth. Post-production through the podcast maker, Alitu. Notes written in Ulysses app. Bumper and jingle by Jim Jonsson, JTunes Productions.

EGO Search on Sandra Aviani of Aviani Boudoir Boutique

In this episode you will learn how Sandra Aviani's passion for lingerie started from a personal experience as a customer. Sandra has created an unique atmosphere in her shop, and she is helping her customers to have a special moment in a comfortable way. Have you searched online and visited bricks-and-mortar stores, in order to find the perfect bra for your body? Sandra will guide you around in the underwear jungle! Listen to her plans for the future!

Show notes: